Privacy Policy
At African Tourism & Cultural Exchange (referred to as "we," "us," or "our"), your privacy is of paramount importance to us. This privacy policy explains how we collect, use, protect, and disclose your personal information when you visit our website, book a tour, or engage with our services. By using our website, you agree to the collection and use of information per this policy.
1. Information We Collect
We collect personal information in various ways when you interact with our website and services. This information helps us enhance your experience and ensure the proper functioning of our services.
Personal Information You Provide
When you book a tour, sign up for our newsletter, or contact us through our website, we may collect personal details such as:
Name
Email address
Phone number
Mailing address
Date of birth
Payment information (e.g., credit card details)
Travel preferences and other related information you provide
Automatically Collected Information
We also collect information automatically when you visit our website, including:
IP address
Browser type and version
Device type
Pages you visit on our website
Time and date of your visit
Referring URL
This information is collected to analyze website usage patterns, improve our content, and provide a better user experience.
2. How We Use Your Information
We use your personal information for various purposes, including:
To process and confirm bookings: We use your details to book tours, process payments, and communicate with you regarding your reservation.
To improve our services: We analyze the information collected to improve website performance, develop new products, and optimize the user experience.
To send marketing communications: With your consent, we may send newsletters, promotional offers, and updates about our tours and services. You can unsubscribe from these communications at any time.
To provide customer support: We use your contact information to respond to inquiries, assist with bookings, and provide after-sales service.
To comply with legal obligations: We may use your data to meet legal requirements, such as fraud prevention or compliance with applicable laws.
3. How We Protect Your Information
We take the security of your personal information seriously and implement reasonable security measures to protect it. These measures include:
Secure encryption methods for payment processing.
Access controls to ensure that only authorized personnel have access to your personal data.
However, please note that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
With service providers: We may share your data with third-party companies (such as payment processors, travel vendors, and accommodation providers) that help facilitate your tour bookings. These third parties are required to use your data only for the purpose of providing services to you.
For legal reasons: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as a court order or government inquiry.
With our affiliates and partners: We may share data with trusted partners to enhance your experience or offer you related services (e.g., travel insurance). You have the option to opt-out of these communications.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences, analyze site traffic, and personalize content.
You can choose to accept or decline cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to access: You have the right to request a copy of the personal data we hold about you.
Right to correct: You can request corrections to any inaccurate or incomplete data.
Right to erase: You have the right to request the deletion of your personal data, subject to certain legal conditions.
Right to restrict processing: You can ask us to restrict the processing of your personal data in certain situations.
Right to object: You can object to the processing of your personal data for direct marketing purposes.
Right to data portability: You have the right to request a transfer of your personal data to another service provider.
To exercise these rights, please contact us at info@africantourismandculturalexchange.com. We will respond to your request per applicable data protection laws.
7. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that website. We encourage you to review the privacy policies of every website you visit, as we have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites.
8. Children’s Privacy
Our booking services are not intended for use by children under the age of 18, and we do not knowingly collect personal data from minors. If we learn that we have inadvertently collected data from a minor, we will take steps to delete such information from our systems.
9. Changes to This Privacy Policy
African Tourism & Cultural Exchange reserves the right to update or modify this Privacy Policy at any time. We will post any changes on this page and update the "Effective Date" at the top of the policy. Please review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Phone Number/WhatsApp:
Email:
info@africantourismandculturalexchange.com
Mailing Address ONLY:
African Tourism & Cultural Exchange
867 Boylston Street
5th Floor #1015
Boston, MA 02116
United States
(Please note, this is NOT a walk-in office location. You will not be serviced.)